Aftercare
Chipped or loose veneer - what to do in Australia
Emergency steps for Australian patients if a veneer chips, cracks, or debonds after Picasso treatment — immediate action checklist, warranty claim process, and what your Australian dentist can do.
If a veneer chips or comes loose in Australia: photograph the tooth and the loose piece immediately, store the veneer in a small dry container, contact Picasso's coordinator via WhatsApp to begin a warranty assessment, and see your local dentist within 48 hours to protect the underlying tooth preparation. Do not use superglue.
Immediate steps — veneer debonded or chipped
Do this in the first 30 minutes:
- Photograph the tooth — full face and close-up, in good indoor light
- Find the veneer — if it came off intact, photograph it separately
- Store the veneer safely — in a small dry container or wrap in tissue; do not wrap in wet cotton wool (softens the ceramic surface slightly)
- Do not attempt reattachment — no superglue, no household cement, no over-the-counter dental paste
- Contact Picasso — WhatsApp +84 989 067 888 or email [email protected] with the photos
Do this within 24–48 hours:
- See your AHPRA-registered dentist — the prepared tooth surface beneath the veneer is minimally drilled but exposed; it should be protected with a temporary cover if the veneer cannot be reattached immediately
- Wait for Picasso’s remote assessment — submit the photos via WhatsApp before authorising any permanent repair by your Australian dentist
What your Australian dentist can do temporarily
| Action | Appropriate? |
|---|---|
| Temporary reattachment with composite cement | Yes — acceptable emergency measure |
| Smooth a sharp edge to protect your tongue | Yes |
| Full repair or replacement without Picasso approval | No — may affect warranty coverage |
| Grinding down the tooth or adjacent teeth | No — contact Picasso first |
Tell your Australian dentist: “I have a veneer from Picasso Dental Clinic Vietnam. Please use temporary cement only — I need to get written approval from Picasso before any permanent repair.”
Common causes and whether warranty applies
| Cause | Warranty typically covers? |
|---|---|
| Cement failure — veneer debonds cleanly with no damage | Usually yes — manufacturing or bonding defect |
| Edge chip from biting a hard food | Usually no — excluded as patient-caused |
| Fracture from trauma (fall, sports impact) | No — excluded from SmileCare |
| Fracture from bruxism without night guard | No — exclusion for non-compliance |
| Shade or shape defect apparent at placement | Yes — covered under workmanship |
| Decay at margin (gum disease or hygiene) | No — patient maintenance issue |
Submit the claim regardless. Remote clinical review determines coverage — do not assume exclusion before submitting.
The warranty claim process
- Submit photos to Picasso coordinator
- Picasso conducts remote review (24–72 hours)
- Written determination: warranty covers, not covered, or insufficient information
- If covered and return visit required: written approval issued before flights booked
- If covered and Australian dentist repair authorised: Picasso provides written instructions
See /warranty/ for the full SmileCare policy and /warranty/travel-reimbursement/ for return flight support.