Aftercare
Chipped or loose veneer - what to do in Australia
Emergency steps for Australian patients if a veneer chips, cracks, or debonds after Picasso treatment — immediate action checklist, warranty claim process, and what your Australian dentist can do.
If a veneer chips or comes loose in Australia: photograph the tooth and the loose piece immediately, store the veneer in a small dry container, contact Picasso's coordinator by phone or email to begin a warranty assessment, and see your local dentist within 48 hours to protect the underlying tooth preparation. Do not use superglue.
Immediate steps — veneer debonded or chipped
Do this in the first 30 minutes:
- Photograph the tooth — full face and close-up, in good indoor light
- Find the veneer — if it came off intact, photograph it separately
- Store the veneer safely — in a small dry container or wrap in tissue; do not wrap in wet cotton wool (softens the ceramic surface slightly)
- Do not attempt reattachment — no superglue, no household cement, no over-the-counter dental paste
- Contact Picasso — phone +84 989 067 888 or email [email protected] with the photos
Do this within 24–48 hours:
- See your AHPRA-registered dentist — the prepared tooth surface beneath the veneer is minimally drilled but exposed; it should be protected with a temporary cover if the veneer cannot be reattached immediately
- Wait for Picasso’s remote assessment — submit the photos by email before authorising any permanent repair by your Australian dentist
What your Australian dentist can do temporarily
| Action | Appropriate? |
|---|---|
| Temporary reattachment with composite cement | Yes — acceptable emergency measure |
| Smooth a sharp edge to protect your tongue | Yes |
| Full repair or replacement without Picasso approval | No — may affect warranty coverage |
| Grinding down the tooth or adjacent teeth | No — contact Picasso first |
Tell your Australian dentist: “I have a veneer from Picasso Dental Clinic Vietnam. Please use temporary cement only — I need to get written approval from Picasso before any permanent repair.”
Common causes and whether warranty applies
| Cause | Warranty typically covers? |
|---|---|
| Cement failure — veneer debonds cleanly with no damage | Usually yes — manufacturing or bonding defect |
| Edge chip from biting a hard food | Usually no — excluded as patient-caused |
| Fracture from trauma (fall, sports impact) | No — excluded from SmileCare |
| Fracture from bruxism without night guard | No — exclusion for non-compliance |
| Shade or shape defect apparent at placement | Yes — covered under workmanship |
| Decay at margin (gum disease or hygiene) | No — patient maintenance issue |
Submit the claim regardless. Remote clinical review determines coverage — do not assume exclusion before submitting.
The warranty claim process
- Submit photos to Picasso coordinator
- Picasso conducts remote review (24–72 hours)
- Written determination: warranty covers, not covered, or insufficient information
- If covered and return visit required: written approval issued before flights booked
- If covered and Australian dentist repair authorised: Picasso provides written instructions
See /warranty/ for the full SmileCare policy and /warranty/travel-reimbursement/ for return flight support.
Related pages
- Veneer care tips — preventing problems
- How long do veneers last?
- Night guards — bruxism protection
- Warranty — full policy and claims
- Contact Picasso
Frequently asked questions
Can I reattach a loose veneer myself?
No. Do not use superglue, household adhesive, or over-the-counter dental cement to reattach a veneer. These products damage the bonding surface permanently and prevent proper professional reattachment. Store the veneer safely and see a dentist within 48 hours.
Is a loose veneer a dental emergency?
A debonded veneer is not a 000 emergency — the underlying tooth preparation is exposed but not acutely painful in most cases. See your AHPRA-registered dentist within 24–48 hours. If the preparation is extremely sensitive, use dental wax (from a pharmacy) as a temporary cover until your appointment.
Will my Australian dentist be able to reattach the veneer?
An Australian dentist can temporarily reattach a veneer using composite cement. Whether this qualifies as warranty repair depends on the Picasso SmileCare policy terms. Contact Picasso before authorising local repair — some repairs by another dentist without prior approval affect warranty coverage.
What if the veneer chips rather than debonds?
A small chip at the edge can sometimes be smoothed or repaired with composite resin. A large chip or fracture through the veneer usually requires replacement. Do not have any repair done without first contacting Picasso — photograph the chip and submit it for remote assessment.
Does Picasso cover chipped veneers under warranty?
The SmileCare warranty covers material defects and workmanship failures. Chips from trauma, biting hard objects, or unmanaged bruxism are typically excluded. Submit the claim and let Picasso's clinical assessment determine coverage — do not assume either way before submitting.