Emergency
Dental emergency in Melbourne after Vietnam treatment — what to do
Experienced a dental concern after treatment at Picasso Dental Clinic Vietnam? This guide covers immediate action, finding an AHPRA-registered dentist in Melbourne, and how to contact Picasso for warranty support.
If you have a medical emergency — swelling of the face, neck, or throat, difficulty breathing, or uncontrolled bleeding — call 000 immediately. For a dental concern after treatment at Picasso Dental Clinic, contact Picasso directly on +84 989 067 888 (WhatsApp available) and see an AHPRA-registered dentist in Melbourne for a local clinical review. Picasso's team responds to aftercare queries within the same business day.
If you are back in Melbourne after treatment at Picasso Dental Clinic and have a dental concern, this page gives you the immediate steps, a triage guide, and how to access both local and Picasso support.
Immediate action
Medical emergency — call 000. Swelling of the face, neck, or throat, difficulty breathing or swallowing, a high fever combined with severe dental pain, or bleeding that will not stop: call 000. These symptoms require hospital emergency care, not a dental appointment.
Dental concern — contact Picasso first. For concerns that are not immediately threatening — a loose or mobile implant, dislodged crown, veneer that has come off, gum swelling around an implant, or ongoing sensitivity — contact Picasso’s patient care team before drawing conclusions. Many post-operative concerns in the first days or weeks after returning home are within normal healing variation. Picasso’s clinical team can assess whether your specific symptoms warrant urgent local review or are expected.
Picasso contact:
- Phone / WhatsApp: +84 989 067 888
- Email: [email protected]
- WhatsApp direct: wa.me/84989067888
Time zone note: Ho Chi Minh City is GMT+7. Melbourne (AEST) is GMT+10 — 3 hours ahead of HCMC. If it is 9am in Melbourne, it is 6am in HCMC. For non-urgent queries, send a WhatsApp message with photos and the team will respond from 8:30am HCMC time (11:30am Melbourne AEST).
Symptom triage
| Symptom | Action |
|---|---|
| Swelling of face, neck, or throat | Call 000 immediately — airway risk |
| Fever + dental pain + swelling | Go to hospital emergency department urgently |
| Implant mobility or loosening | Call Picasso; see local dentist for review within 24–48h |
| Chipped or dislodged crown | Non-emergency; contact Picasso; see local dentist |
| Veneer dislodged | Non-emergency; save the veneer; see local dentist |
| Gum swelling around implant | See local dentist within 48h; contact Picasso |
| Sensitivity after whitening | Normal — resolves within 48–72h; call Picasso if persists |
| Bleeding that doesn’t stop | Call 000 or go to hospital emergency |
Hospital emergency departments in Melbourne
For dental or oral conditions requiring urgent hospital care, the following Melbourne hospitals have oral surgery or maxillofacial emergency capacity:
Royal Melbourne Hospital, Grattan Street, Parkville VIC 3050. One of Victoria’s largest public hospitals, with oral and maxillofacial surgery services for complex dental emergencies including severe facial infections and trauma.
The Alfred Hospital, Commercial Road, Prahran VIC 3004. Major trauma centre with oral and maxillofacial surgery. Appropriate for complex dental emergencies, severe facial swelling, or trauma cases.
Melbourne Dental School Clinic, University of Melbourne, Parkville VIC 3010. Provides dental services including emergency sessions. A practical option for a post-treatment clinical review. Contact the clinic directly for current availability and session times.
For life-threatening emergencies — airway compromise, spreading facial infection, uncontrolled haemorrhage — call 000 and go to the nearest emergency department.
Finding an AHPRA-registered dentist in Melbourne urgently
All practising dentists in Australia must be registered with AHPRA. Verify any dentist’s current registration status at: ahpra.gov.au/Registration/Registers-of-Practitioners.aspx
For same-day emergency appointments in Melbourne:
- Search “emergency dentist Melbourne CBD” or “emergency dentist [your suburb]”
- Many CBD, Fitzroy, Richmond, and St Kilda Road practices offer same-day emergency slots
- Victorian Dental Group and similar group practices frequently advertise urgent availability
When you contact the local dentist, explain that you have recently returned from dental treatment overseas and need a clinical review. Bring all your Picasso records to the appointment.
What to tell the Australian dentist
Bring your Picasso discharge documentation to the local appointment:
- The itemised treatment summary (procedures performed, materials used, implant brand and model if applicable)
- Post-operative care instructions
- X-rays from Picasso (your coordinator can resend via WhatsApp or email if needed)
Tell the treating dentist:
- Where treatment was performed (Picasso Dental Clinic, Ho Chi Minh City, Vietnam)
- The date treatment was completed
- What procedures were performed
- The implant brand if applicable (Nobel Biocare, Straumann, Osstem, or as noted in records)
- Current symptoms and when they started
A local review is much more productive if the treating dentist has your full Picasso records. The discharge summary is the essential document — have it ready before the appointment.
Contacting Picasso from Melbourne for warranty and aftercare
For post-treatment queries from Melbourne:
- WhatsApp: +84 989 067 888 — fastest for photos and messages
- Email: [email protected] — for documentation and longer queries
- Phone: +84 989 067 888 — noting that Melbourne is 3 hours ahead of HCMC
When contacting Picasso, send:
- Clear photos of the area of concern
- A description of symptoms and when they began
- Your Picasso patient reference or booking name
- Any local dentist findings if you have already been seen
Picasso’s written warranty covers remedial treatment at the Ho Chi Minh City clinic. The patient care team can clarify the warranty position for your specific situation and advise on next steps, including whether returning to HCMC for a remedial appointment is appropriate.