Dental emergency in Sydney after Vietnam treatment — what to do

If you are back in Sydney after treatment at Picasso Dental Clinic and have a dental concern, this page gives you the immediate steps, a triage guide, and how to get the right support — both locally and from Picasso.

Immediate action

Medical emergency — call 000. If you have swelling of the face, neck, or throat, difficulty breathing or swallowing, a high fever with severe dental pain, or bleeding that will not stop: call 000. These are medical emergencies that require hospital treatment, not a dental appointment.

Dental concern — contact Picasso first. For concerns that are not immediately life-threatening — a loose implant, dislodged crown or veneer, gum swelling, or sensitivity — contact Picasso’s patient care team before making assumptions about what has happened. Many post-treatment concerns are normal healing variations. Picasso’s clinical team can advise on whether what you are experiencing is within expected parameters or requires local review.

Picasso contact:

• Phone: +84 989 067 888
• Email: [email protected]

Time zone note: Ho Chi Minh City is GMT+7. Sydney (AEST) is GMT+10 — 3 hours ahead of HCMC. If it is 9am in Sydney, it is 6am in HCMC. For non-urgent queries, email [email protected] and the team will respond when the clinic opens (8:30am HCMC time, which is 11:30am AEST).

Symptom triage

Hospital emergency departments in Sydney

For dental or oral conditions requiring urgent hospital care, the following Sydney hospitals have oral surgery or maxillofacial emergency capacity:

Sydney Dental Hospital, 2 Chalmers Street, Surry Hills NSW 2010. The dedicated public dental hospital for the Sydney metropolitan area. Provides emergency dental services Monday to Friday. Contact NSW Health for current hours.

Royal Prince Alfred Hospital, Missenden Road, Camperdown NSW 2050. Major teaching hospital with oral and maxillofacial surgery. Appropriate for severe facial swelling, trauma, or infections spreading beyond the mouth.

Royal North Shore Hospital, Pacific Highway, St Leonards NSW 2065. Northern Sydney’s major hospital with oral and maxillofacial surgery services for complex dental emergencies.

Westmead Hospital, Hawkesbury Road, Westmead NSW 2145. Western Sydney’s largest hospital, with dental and oral surgery emergency capacity.

For life-threatening emergencies — airway compromise, severe facial infection, uncontrolled haemorrhage — call 000 and go to the nearest emergency department regardless of the above list.

Finding an AHPRA-registered dentist in Sydney urgently

All practising dentists in Australia must be registered with AHPRA (Australian Health Practitioner Regulation Agency). You can verify any dentist’s current registration at: ahpra.gov.au/Registration/Registers-of-Practitioners.aspx

For same-day emergency appointments in Sydney:

• Search “emergency dentist Sydney” or “emergency dentist [your suburb]”
• Many CBD and inner-city practices hold same-day emergency slots
• The NSW Health dental helpline can direct public patients to available services

When you contact the local dentist, explain that you have recently returned from treatment overseas and need a clinical review. Bring all your Picasso documentation to the appointment.

What to tell the Australian dentist

Bring your Picasso discharge records to the local appointment. These should include:

• The itemised treatment summary (lists every procedure performed, the materials used, and the implant brand/model if applicable)
• Post-operative care instructions
• X-rays taken at Picasso (your coordinator can resend these by email if you do not have them)

Tell the treating dentist:

1. Where treatment was performed (Picasso Dental Clinic, Ho Chi Minh City, Vietnam)
2. The date treatment was completed
3. What procedures were done (implant placement, crown, veneers, etc.)
4. The implant brand if applicable (Nobel Biocare, Straumann, Osstem, or as noted in your records)
5. What you are experiencing now and when it started

A local dentist reviewing your case will be better placed to assess and treat if they have this information. The Picasso discharge summary is the key document — keep it accessible after your return.

Contacting Picasso from Sydney for warranty and aftercare

Picasso’s aftercare and warranty support operates through the same patient care team that coordinated your treatment. For post-treatment queries from Australia:

• Email: [email protected] — best for photos and documents
• Email: [email protected] — for longer queries or attaching documents
• Phone: +84 989 067 888 — remembering the 3-hour time difference (HCMC is 3 hours behind Sydney/AEST)

When you contact Picasso, send:

• Clear photos of the concern
• A description of when it started and what symptoms you have
• Your Picasso patient reference or the name under which treatment was booked
• Any findings from a local dentist appointment if you have already had one

The written warranty terms issued before your treatment specify the scope of warranty coverage. Picasso’s patient care team can clarify the warranty position for your specific concern and advise on the recommended next step — including whether the issue warrants returning to HCMC for remedial treatment.

Related

• Dental implants
• Aftercare and warranty
• Free AUD quote
• Contact Picasso
• Flights from Sydney to Ho Chi Minh City