Privacy policy — Vietnam Dental Holiday

Effective date: 28 May 2026 Last reviewed: 28 May 2026

This privacy policy explains how vietnamdentalholiday.com and Picasso Dental Clinic collect, use, disclose, and protect personal information submitted by Australian visitors and patients.

Who we are

This website is operated by Vietnam Dental Holiday, the trading name for this website and referral service. Treatment is provided by Picasso Dental Clinic, a licensed dental practice registered with the Vietnamese Ministry of Health, operating clinics in Ho Chi Minh City and other locations in Vietnam.

For privacy questions or data requests, contact us at [email protected] with the subject line Privacy request.

Australian Privacy Act acknowledgement

This website is operated primarily for Australian patients. Vietnam Dental Holiday acknowledges the principles of the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) as the framework guiding how personal and sensitive information submitted by Australian residents is handled. Health information (including dental photos, X-rays, and medical history) is treated as sensitive information under the APPs.

What information we collect

We may collect the following information when you use this website or contact us:

• Contact information: name, email address, phone number, and Australian city or state.
• Treatment information: your dental goals, treatment interests, and appointment preferences.
• Health and clinical information: dental photographs, OPG and CBCT X-ray files, medical history notes, current medications, and other health information you choose to submit for a quote or treatment assessment.
• Communications: messages sent by web form, email, or phone.
• Technical information: anonymised website usage data collected by Google Analytics, including pages visited, device type, browser, and referral source. This data does not identify you personally.

You are not obliged to provide health information. If you do not submit dental photos or X-rays, Picasso cannot provide an accurate treatment quote.

Why we collect and use your information

We use the information you provide to:

• Respond to quote requests and prepare written AUD treatment plans.
• Assess clinical suitability for proposed treatment based on photos, X-rays, and your stated history.
• Arrange video consultations or in-clinic appointments with Picasso treating dentists.
• Provide invoices, clinical records, warranty documents, and aftercare support.
• Send the Australian Patient Guide and related updates if you have requested these.
• Communicate treatment progress, follow-up, and post-treatment support.
• Improve website content and patient communication.
• Meet clinical record-keeping and legal obligations.

We do not use your personal information for advertising profiling or sell it to third-party marketers.

Who handles your data

Your information is handled by:

• Vietnam Dental Holiday (the website operator) — for initial enquiry coordination, quote management, and communication.
• Picasso Dental Clinic clinical staff — for clinical assessment of photos and X-rays, treatment planning, and direct patient care.

Your information is not sold or shared with any third party outside of this relationship, except where required by law.

Google Analytics collects anonymised site usage data under Google’s standard terms. No personally identifiable information is included in Google Analytics data.

Storage and security

Patient information, including clinical photos and X-rays submitted for assessment, is stored securely in Vietnam. Picasso Dental Clinic operates its clinical records systems from its Ho Chi Minh City headquarters. Access is restricted to clinical and coordination staff with a legitimate reason to review your file.

We use reasonable administrative, technical, and organisational controls to protect personal information. No web form, email, or messaging service is completely risk-free. Do not submit information through this website if you do not want Picasso staff in Vietnam to review it for quote or clinical purposes.

Retention of records

Patient clinical records — including photos, X-rays, treatment plans, and post-treatment records — are retained for a minimum of 7 years in accordance with Vietnamese dental regulatory requirements. This period may be longer where ongoing treatment, warranty, or legal requirements necessitate it.

If you make an enquiry but do not proceed with treatment, you may request deletion of non-clinical contact information by emailing [email protected].

Your privacy rights

As an Australian patient, you may:

• Access the personal information we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of information where retention is no longer required or legally mandated.
• Opt out of marketing communications at any time by clicking unsubscribe or emailing [email protected].
• Receive a copy of information you have provided, in a portable format where reasonably practicable.

To exercise any of these rights, email [email protected] with the subject line Privacy request and a description of your request.

Complaints

If you have a concern about how your personal information has been handled, contact us first at [email protected] so we can investigate and respond.

Australian residents who are not satisfied with our response may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Cookies

This website uses cookies for standard site functionality and Google Analytics. By using the website you consent to this use. You may adjust cookie settings in your browser, though disabling cookies may affect website functionality.

Links to external websites

This website links to external resources including Australian government health information, travel advisories, and airline sites. Vietnam Dental Holiday is not responsible for the privacy practices or content of linked external websites.

Updates to this policy

We may update this policy as the website, clinical workflow, or legal requirements change. The effective date at the top of this page reflects the most recent version. Continued use of this website after an update constitutes acceptance of the revised policy.

Contact

For all privacy questions: [email protected]